Privacy Notice

 

This privacy notice is for the website www.vet-ct.com and served by VET.CT Specialists Limited, Broers Building, 21 JJ Thomson Avenue, Cambridge, CB3 0FA, United Kingdom Ltd. Co: 06955449, and governs the privacy of those who use it. The purpose of this notice is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business VET.CT Specialists Limited.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • “VET.CT” refers to the business VET.CT Specialists Limited.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.
  • DPM means Data Protection Manager.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and process any personal information about you electronically using the following way. Unless otherwise defined, we only process your personal data for accounts and records, advertising, marketing, PR, staff administration (where applicable) purposes;

We are registered with the ICO under the Data Protection Register, our registration number is: ZA335600.

We use the consent lawful basis under the GDPR for the processing of your information when you explicitly consent:

  • To subscribe to our email mailing list.
  • To register an account on our website in order to access our range of services including Telemedicine services and Teleradiology reporting services, in-house training, education courses, 3D printing, professional advices.
  • To enable you to submit your CV and apply for jobs.

Your information is used to be able to identify you as user of the VET.CT services, and to send you marketing messages within the scope outlined to you at the point of subscription.

We collect the following information from our website:

  • First name
  • Last Name
  • Email address

You can manage your personal information at any time through your dashboard on our website.

We use your personal data to operate our website and provide you with any services you’ve requested, and to manage our relationship with you.

We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

You can withdraw consent at any time by emailing our DPM on privacy@vet-ct.com.

When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication.

We do not share your personal information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

How We Share Your Personal Data

We understand the importance of your privacy and are committed to protecting your personal data. While we generally do not share your personal data with third parties, there may be specific instances where we do so to enhance our services and provide you with a better experience, always with your rights and privacy in mind.

From time to time, we use a third-party service, Trustpilot, to collect and display customer reviews. To facilitate the collection of genuine reviews about our products and services, we may share a limited amount of your personal data with Trustpilot.

What data is shared? The personal data we share with Trustpilot is typically limited to your:

  • Email address (to send the review invitation)
  • Name (for personalisation of the invitation)
  • Order reference ID or Service ID (to link your review to a specific purchase or service, ensuring authenticity and verification)

Why do we share this data? We share this data with Trustpilot for the legitimate purpose of inviting you to review your experience with us. This helps us:

  • Collect honest feedback to improve our products and services.
  • Build trust and transparency with potential customers by showcasing verified reviews.
  • Ensure the integrity and authenticity of reviews on Trustpilot's platform.

How is your data protected? We have a formal Data Processing Agreement (DPA) in place with Trustpilot, which obliges them to process your personal data securely, confidentially, and in accordance with data protection laws, including the UK GDPR. Trustpilot acts as a data processor on our behalf for this specific purpose and is only permitted to use your data to send you a review invitation related to your interaction with us. They are contractually prohibited from using your data for any other purpose, such as marketing to you or selling your data to other third parties.

Your Rights: You have the right to object to us sharing your data with Trustpilot for review invitations. If you do not wish to receive review invitations from Trustpilot on our behalf, please contact us at privacy@vet-ct.com or follow the opt-out instructions provided in any invitation you receive. Even if you opt-out, you may still be able to leave a review directly on Trustpilot's website if you choose to do so.

We do not sell, rent, or trade your personal data to any third parties for their own marketing purposes.

Collecting client reviews using Trustpilot

We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot processes your data, you can find their Privacy Policy here.  VET.CT may also use such reviews in other promotional material and media for our advertising and promotional purposes. If you want to withdraw your consent to this, please email us: privacy@vet-ct.com .

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and the right not to be subject to automated decision-making including profiling.
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

 

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Google analytics
  • Stripe (payments system)
  • Browser update.org (reminds users to update their browsers)
  • Doubleclick (Google service for marketing/analytics)
  • Cookies set by VET.CT: CSRF token and country code (These don't store any user data)

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.

Resources & further information


                                               Privacy Notice Policy: v.2 June 2025